GO PREPARED 4X4 AND CAMPING

Effective Date: May 2025  |  South Africa

Thank you for shopping with Go Prepared 4x4 and Camping. This Shipping Policy outlines everything you need to know about how we process, dispatch, and deliver your orders. Please read this carefully before placing your order.

 

1.1 Payment Confirmation

Your order will only be processed and dispatched once payment has been confirmed and cleared into our account. We reserve the right to cancel any order where payment is not received within a reasonable time.

 

1.2 Dispatch Timeframes

Once your payment is confirmed, we will arrange for our courier partner to collect your order. Please note:

•       Courier collections take place once per business day, Monday to Friday.

•       Orders confirmed after the day’s collection cut-off will be dispatched on the next available business day.

•       No collections occur on weekends or South African public holidays.

 

Please Note: We are unable to accommodate requests for specific delivery times or windows, as each courier operates its own schedule and routing.

 

Once your order has been collected by our courier partner, you will receive your waybill tracking information via email or SMS.

 

Important: Online tracking systems may not immediately reflect your shipment status. It can take several hours after receiving your waybill number for tracking information to become active on the courier’s platform.

 

Our delivery services are currently limited to addresses within South Africa, unless prior alternative arrangements have been agreed upon in writing and confirmed as feasible by us.

 

Depending on product availability and stock levels, your order may be dispatched from any of our partner or supporting warehouses located across South Africa. This ensures we can fulfil your order as quickly as possible.

 

Your order summary at checkout will indicate whether any products in your cart qualify for free delivery. If no delivery cost is displayed at checkout, those selected products qualify for free delivery.

 

Please Note: Free delivery eligibility is subject to change and may not apply to all areas or products.

 

It is your responsibility to inspect your order at the time of delivery, while the delivery driver is still present. Please follow these steps:

 

•       Carefully inspect the outer packaging before signing for the parcel.

•       Note any visible damage to the packaging on the delivery documentation before signing.

•       Take photographs of any damage before opening the package.

•       If the contents are damaged, document everything thoroughly to support any courier claim.

 

Important: Failure to inspect and document damage at the time of delivery may affect your ability to lodge a successful claim against the courier for transit damage. Go Prepared 4x4 and Camping cannot be held responsible for damage that was not reported at the time of delivery.

 

A product listed as “back order” may be:

•       Manufactured upon order (lead times vary based on the manufacturer).

•       Nearing availability from our supplier (new stock incoming).

•       A special order arranged on your behalf from our supplier.

 

Delivery and manufacturing timelines for back order items vary and are outside our direct control. Please contact us before placing a back order so that we can provide you with a realistic delivery or manufacturing estimate.

 

By placing an order for a back order item, you accept that delivery timelines are estimates and are subject to change.

 

Stock levels on our website may not always update in real time. In the event that you have paid for a product that is subsequently found to be out of stock, we will contact you and offer one of the following options:

•       A full refund of the amount paid.

•       The option to wait for the product to be restocked.

 

Important: For products on special promotion or sale: if you elect to wait for a restock, there may be an additional balance payable should the promotion have ended or the product price have increased by the time stock becomes available. You will be notified of any price difference before being charged.

 

We’re here to help. Please don’t hesitate to reach out to us before, during, or after your purchase.

— The Go Prepared 4x4 and Camping Team