GO PREPARED 4X4 AND CAMPING

Effective Date: May 2025  |  South Africa

At Go Prepared 4x4 and Camping, we want you to be completely satisfied with your purchase. This Returns and Cancellations Policy explains your rights and responsibilities when returning a product or cancelling an order. Please read this carefully before placing an order.

 

Before You Buy: We strongly encourage all customers to verify that any product is suitable for their specific intended application before placing an order. Our team is available to assist you — please contact us before purchasing if you are unsure.

 

You may request to cancel an order only if it has not yet been collected by our courier partner. Please contact us as soon as possible if you wish to cancel.

 

The following conditions apply to cancellations:

•       Cancellations are only accepted before courier collection. Orders already collected by the courier cannot be cancelled until the product is returned to us.

•       Refunds for cancelled orders (prior to courier collection) may take up to 7 (seven) working days to be processed.

•       Cancellation fees and return courier costs may be applicable and will be communicated to you at the time of your cancellation request.

 

Important: Please contact us immediately if you need to cancel an order. Once the courier has collected your parcel, we are unable to stop the delivery and the return process will need to be followed instead.

 

We understand that sometimes a product may not be exactly what you were looking for. If you wish to return a non-faulty product, the following conditions and fees apply:

 

2.1 Return Window

Returns for non-faulty products are accepted within 7 (seven) days of the date of receipt only.

 

Important: We do not accept returns after 7 (seven) days from the date of receipt for non-faulty products. No exceptions will be made to this policy.

 

2.2 Conditions for Return

To qualify for a return, the product must meet all of the following conditions:

•       The product must be in full working condition with no faults or defects.

•       The product must be returned in its original, undamaged packaging.

•       The product must be in the same condition as it was received — unused and unaltered.

•       All original accessories, components, and documentation must be included.

 

Please Note: Products that show signs of use, damage, missing parts, or altered packaging may not be accepted for return at our discretion.

 

2.3 Fees & Costs

The following fees apply to all change-of-mind returns:

•       A 30% handling fee will be charged on the value of the returned product. This fee covers the administrative and processing costs associated with the return.

•       The buyer is responsible for arranging and covering all courier costs associated with returning the product to us.

 

2.4 Refund Processing

Once we receive and inspect the returned product and confirm it meets all the above conditions, your qualifying refund will be processed. Please allow reasonable time for inspection and processing after we receive your return.

 

If a product develops a fault or defect after purchase, please contact us as soon as possible. Faulty product returns are handled through our warranty process.

 

3.1 Warranty Assessment Process

When you report a faulty product, we will:

•       Assess the reported issue and open a warranty claim case on your behalf.

•       Liaise with the relevant supplier or manufacturer to determine the appropriate remedy.

•       Keep you informed of the progress and outcome of the warranty assessment.

 

Please Note: Warranties are assessed and approved by the relevant supplier or manufacturer, not by Go Prepared 4x4 and Camping. We act as an intermediary in this process and are bound by the supplier’s or manufacturer’s decision. Refunds on faulty products will only be paid out once the product has been returned to, assessed by, and approved for refund by the relevant supplier or manufacturer.

 

3.2 Courier Costs for Warranty Returns

The responsibility for courier costs in warranty situations varies by product:

•       For certain products: Go Prepared 4x4 and Camping will arrange and cover the cost of the courier to return the product to us, and to return it to you after assessment or repair.

•       For other products: The buyer is responsible for covering the cost of returning the product to us via courier.

 

We will advise you which applies when you lodge your warranty claim. Please contact us before sending any product back so we can provide the correct instructions.

 

3.3 Installation & Warranty Validity

We strongly recommend that any product requiring complex fitting, mounting, or installation be carried out by a reputable and approved fitment or installation centre with qualified technicians.

 

Important: Improper installation or fitment by unqualified individuals may void the manufacturer’s warranty and may result in your warranty claim being declined. Go Prepared 4x4 and Camping accepts no responsibility for warranty rejections resulting from incorrect installation.

 

To initiate any return or cancellation, please contact us directly. Do not send any product back without first contacting us, as we need to provide you with the correct return instructions and authorisation.

 

When contacting us, please have the following ready:

•       Your order number.

•       A description of the issue or reason for return.

•       Photographs of the product and packaging (especially for faulty or damaged items).

 

Our team will guide you through the process and ensure your return or cancellation is handled as efficiently as possible.

 

We’re committed to resolving any issues fairly and efficiently. Please reach out to us and we will do our best to assist you.

— The Go Prepared 4x4 and Camping Team